Wednesday, February 21, 2007

JetBlue's Giant Blue Cojones

My next post is up at the Digital Hive Blog wherein I applaud the giant cojones of JetBlue CEO David Neeleman.

I can totally give a guy props for having the guts to face the music when it comes to a gigantic customer service screw up that revealed every flaw in the company's infrastructure. For punishment he had to post an apology on YouTube and tape a segment with Matt Lauer. I'm not sure which is worse. You also get to learn about my super-sucky American Airlines experience from 2003 called "Yours Is A Very Bad Airline."

1 comment:

copyranter said...

I was hoping for more Jet Blew headlines.