Thursday, February 22, 2007

My Consumer Aggravation Continues

My next post is up at the Digital Hive Blog wherein I compare and contrast the response of JetBlue to the crisis of their own making (okay, with some help from a giant blizzard) and the response of TJ Maxx to the crisis that they seem powerless to stop (but I don't think they are really trying.)

JetBlue seems to have derailed legislation about airline passenger treatment (at least for now) and TJ Maxx is the subject of class action lawsuits. My own congressman has asked the FTC to look into the data breach situation and how we can protect consumer privacy. Bravo Congressman Markey, bravo.

Bad TJs, bad.

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